Frequently Asked Questions SHOP FRESH FLOWERS
- Why buy fresh flowers from Koch & Co?
We have been listening to our customers who have been asking us to supply high-quality fresh flowers at wholesale prices. Our imported flowers come from the best high altitude Kenyan and Columbian farms.
- How can I buy fresh flowers?
Fresh flowers are available to purchase at our Koch & Co Superstore, located at 80 Adderley Street West, Auburn, NSW 2144.
If you're ordering a large quantity, please call us to find out what stock we have available on the floor.
- Are fresh flowers available for delivery?
Delivery of our fresh flower stock can be arranged directly with our customer care team on 1300 555 624 under certain conditions. Please note that our delivery areas are limited so we can guarantee the quality of our fresh flowers and greenery.
- Can I place an order with your Customer Care team and pick up in-store?
Absolutely! Please give a call to our customer care team on 1300 555 624 so they can assist with your fresh flower order and collection. For fresh flowers and fresh greenery only, collection will be at our Auburn Superstore (not at our Huntingwood Distribution Centre). At certain peak times of the year such as Valentine's Day, flower pick up may be available at both Auburn and Huntingwood.
- Why do your prices change for bigger quantities purchased?
We reward customers for volume purchases by offering lower prices.
- Do I have to buy the bulk quantities to get better prices or can I mix my order?
You must buy colour and quantity to receive price breaks.
- Do you guarantee your quality?
We guarantee that all our flowers are premium quality. We are happy to give you full credit if you are unsatisfied.
- Are your photos online an accurate representation of your fresh flowers?
We have taken the best quality photo of the actual flowers. Our farms do a great job of offering consistency but colours may be subject to slight variation. Because fresh flowers are a natural product, there is no guarantee of availability. What we order might differ from what we receive due to weather phenomenon and seasonal availability. If the original order cannot be fulfilled, our suppliers will deliver substitute bunches and product variations could include stem length, colour or head size.
- How long should your flowers last?
We have tested our flowers. Once hydrated they can last 7 to 10 days, provided they have been cared for correctly.
- Can I discuss my special fresh flower needs with you?
We welcome your feedback. Please feel free to discuss your needs, bulk orders, special colours and other varieties of fresh flowers with us.