Lowest Price Guarantee
What is "Lowest Price Guarantee"?
Koch & Co is a leader in the floral supplies and decoration industry and we are committed to excellence in our service. 'Lowest Price Guarantee' is our commitment to you, that if you see an identical item cheaper on another site or store, we'll match that price for you.
Getting the lowest price in 3 easy steps
|1. Record the price||2. Let us know||3. Match the price|
|This can be a catalogue, a mobile screenshot, a copy of a webpage or similar.||Please contact our customer service (1300 555 624), use our contact form, contact your sales rep or drop in at our cash & carry store with your record of the cheaper price.||Once approved, we will match the price for you.|
What items are covered by the lowest price guarantee?
• The items must be exactly the same as ranged by Koch & Co.
• A price promise claim can only be made before making your purchase.
• The product must be in stock, and be available to buy in the same colour and size on our competitor's website or store.
• The item must be full price and not reduced as part of a sale or promotion on our competitor's site.
• The price must be displayed and transacted on an Australian website in Australian dollars to enable us to make a price comparison.
• We do not offer a price promise on delivery charges or on items sold on discounted websites.
• The final price will be used as a price comparison (product price + delivery and handling fees).