Lowest Price Guarantee
What is "Lowest Price Guarantee"?
• Price promise is only available on identical items that are available on www.koch.com.au
• A price promise claim can only be made before making your purchase.
• The product must be in stock, and be available to buy in the same colour and size on our competitor's website or store.
• The item must be full price and not reduced as part of a sale or promotion on our competitor's site.
• The items must be exactly the same as ranged by Koch & Co.
• Meets the same service requirements as Koch & Co including, but not restricted to, gift with purchases & delivery.
• Koch & Co will provide a price match once we have verified the price with our competitor.
• The price must be displayed and transacted on an Australian website in Australian dollars to enable us to make a price comparison.
• We do not offer a price promise on items sold on discounted websites or delivery charges
• The final price will be used as a price comparison (product price + delivery and handling fees)
How can I redeem a "Lowest Price Guarantee"?
To claim our "Lowest Price Guarantee" please contact our customer service on 1300 555 624. Please have ready the items you are wanting to price match, the competitor's price and proof of price (e.g. website or current advertisement)
ExclusionsExclusions to "Lowest Price Guarantee" include:
• Non identical products and services (inclusive of non identical warranties)
• Package deals i.e. floristry bundles
• Cash back offers
• Customer special orders
• Contract pricing
• Below cost selling
• Clearance and warehouse outlets
• Liquidation and closing down sales
• Ex-demonstration or refurbished products.