Cutting Tools Warranty

At Koch & Co, we carefully select cutting tools that are designed to deliver reliable performance for florists, gardeners, retailers, event professionals and hobbyists alike. From florist scissors and pruning secateurs to floral knives, snips and folding saws, our tools are made to provide dependable cutting performance when used correctly. ([Koch & Co Pty Ltd][1])

Our Warranty

All Koch & Co cutting tools are covered by the guarantees provided under the Australian Consumer Law.

If your cutting tool is found to have a manufacturing defect in materials or workmanship under normal use, we will assess the item and, where appropriate, provide a repair, replacement or refund in accordance with Australian Consumer Law.

What Is Covered

The warranty covers manufacturing defects such as:

  • Faulty materials
  • Defects in workmanship
  • Mechanical failure under normal intended use
  • Components that fail due to manufacturing faults

What Is Not Covered

This warranty does not cover damage caused by:

  • Normal wear and tear from regular use
  • Blunt blades resulting from everyday cutting
  • Damage caused by misuse, abuse or improper storage
  • Cutting materials beyond the tool's intended purpose (such as wire, hardened metal, masonry or other unsuitable materials)
  • Rust, corrosion or staining caused by improper cleaning or storage
  • Accidental damage, impact or dropping the tool
  • Modifications, disassembly or unauthorised repairs
  • Lack of routine maintenance, including cleaning, lubrication and sharpening where required

Caring For Your Cutting Tools

Proper maintenance will help maximise the life and performance of your cutting tools. We recommend:

  • Wipe blades clean after each use.
  • Remove sap, adhesive and plant residue promptly.
  • Dry thoroughly before storing.
  • Lightly lubricate pivot points and moving parts as required.
  • Store in a dry location.
  • Keep blades sharp using suitable sharpening equipment where applicable.

Regular maintenance helps maintain cutting performance and prolongs the service life of your tools.

Safety Information

Our cutting tools feature sharp blades designed for professional and hobby use.

Always:

  • Keep out of reach of children.
  • Wear appropriate protective equipment where necessary.
  • Use each tool only for its intended purpose.
  • Ensure locking mechanisms (where fitted) are engaged during storage and transport.

Making a Warranty Claim

If you believe your cutting tool has a manufacturing defect, please contact our Customer Care team with:

  • Your order number or proof of purchase
  • Product code or SKU
  • A description of the issue
  • Clear photographs showing the fault

Our team will assess your claim and advise the appropriate resolution as quickly as possible.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.