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Customer Care Policy


Selection & Range

Australia's largest range of floral decoration & professional designer products. We cater for all types of industries including:

• Florists & Floral decorators
• Gift hampers suppliers
• Professional designers.
• Wedding & Event Decoration


Lowest Price Guarantee

At Koch we will match any genuine competitors advertised price. It's our commitment to you, that if you see an identical item cheaper on another site or store, we'll match that price for you. Click here to view our price matching policy.


Easy Ordering

• Cash and carry
• Customer Service Call Centre
• Online Web Ordering 24/7
• Sales Representatives
• Distributors Nationally


Discounted Freight Promotions

Receive discounted freight when ordering on the web. (See Terms & Conditions.)


Best Quality Guarantee

• Don’t accept “you pay for what you get”
• We always deliver the best quality products in the market
• We stand behind the quality of our products and service so if for any reason you are not satisfied, contact us within 14 days from the date of your purchase for a resolution which may include an exchange, credit note or refund. Due to their perishable nature, all fresh flower claims or enquiries must be made within 48 hours of purchase.
• Please see our Returns Policy for further details.


High Fill Rate

Koch & Co proudly have the highest fill rate of orders placed in the industry.


Latest Trends

• Koch & Co are the market leader in design and innovation, constantly introducing over 1000 new products each year.
• Koch & Co always delivers exclusive products that you will not find in the supermarkets or discount stores.
• Exclusive Oasis® Floral products Distributor
• Exclusive Design Master® Distributor
• Exclusive Floralife® Distributor
• Exclusive Koch Brands such as Bondi Ceramics ®, Image Glass ®, Strass ® Floral Foam Products, Teddytime ®, Signature Ribbons, Silk Fleur Artificial Flowers & Keri Candles.


Custom Printing & Design

Want to stand out from the crowd? We can customise and brand your packaging with your logos and designs. Small Minimum orders and prompt turn around times. We specialise in:

• Ribbons
• Wrapping
• Packaging

Contact our customer service team to discus your requirements.


Preferred Supplier

Koch & Co has been in the flower, gift & decoration industry for over 90 years, we are a trusted and the preferred supplier for:

The Flower Company
Roses Only
Flowers for Everyone
Ready Flowers
Easy Flowers


Customer Updates

• Newsletters 
• Catalogues
• Inspirations

At Koch, we will continue to place our customers as our first priority and contribute to industry.