Thank you for visiting Koch & Co!
Here are the conditions of entry of our Auburn Superstore located 80 Adderley Street West, Auburn NSW 2144:
- We reserve the right to inspect all bags before you leave the store
- Stealing is a crime, police will be called
- No pets, food or smoking allowed.
- Wholesale discount is only given on items that are the same item code, style, size and colour
- Our pricing excludes GST
- If purchasing extra large quantities, please ask if any additional discounts apply
- Lowest Price Guarantee: it is our commitment to you, that if you see an identical item cheaper on another site or store, we'll match that price for you (full conditions available on our website)
- MasterCard, Visa & American Express
- We do not accept cheques, Diners Club cards as payment for cash & carry transactions
The following conditions apply:
- The claim must be made within 14 days of purchase
- An invoice must be presented at time of claim
- Goods exchanged or returned must be in the original packing & sealable condition
- Returns without a receipt cannot be refunded. An exchange for products is possible
- All refunds will be provided back in the original tender (credit card refunds must me processed back onto a credit card and a credit card must be present to gain a refund)
- Clearance items, custom made and personalised products cannot be returned or exchanged
- Due to their perishable nature, there is no refund on fresh flowers.
- Online purchases / exchanges: Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Service Team