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Koch & Co Auburn Superstore Conditions Of Entry


Thank you for visiting Koch & Co!

Here are the conditions of entry of our Auburn Superstore located 80 Adderley Street West, Auburn NSW 2144:


  • We reserve the right to inspect all bags before you leave the store
  • Stealing is a crime, police will be called
  • No pets, food or smoking allowed.


Pricing Policy

  • Wholesale discount is only given on items that are the same item code, style, size and colour
  • Our pricing excludes GST
  • If purchasing extra large quantities, please ask if any additional discounts apply
  • Lowest Price Guarantee: it is our commitment to you, that if you see an identical item cheaper on another site or store, we'll match that price for you (full conditions available on our website)


Payment Methods 

  • Cash
  • MasterCard, Visa & American Express
  • Eftpos
  • We do not accept cheques, Diners Club cards as payment for cash & carry transactions


Exchange & Returns

The following conditions apply: 

  • The claim must be made within 14 days of purchase
  • An invoice must be presented at time of claim
  • Goods exchanged or returned must be in the original packing & sealable condition 
  • Returns without a receipt cannot be refunded. An exchange for products is possible
  • All refunds will be provided back in the original tender (credit card refunds must me processed back onto a credit card and a credit card must be present to gain a refund)
  • Clearance items, custom made and personalised products cannot be returned or exchanged
  • Due to their perishable nature, there is no refund on fresh flowers.
  • Online purchases / exchanges: Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Service Team