Our New Website Is Launching — Here’s What You Need to Know
We’re excited to share that our new and improved website is officially launching!
This upgrade has been designed to deliver a faster, smoother and more reliable shopping experience, with smarter tools to help you find what you need quickly and check out with ease.
Here’s a rundown of everything you need to know.
What’s New on Our Website
We’ve made major improvements across performance, usability and checkout to make your shopping experience better than ever.
Faster, Smoother Shopping
Everything has been designed to help you browse with ease — whether you’re on desktop, tablet or mobile.
- Pages load faster and run more smoothly
- A significantly improved mobile experience
- Smarter search to help you find products quicker
- Clearer product information and enhanced imagery
- A more stable platform built for future improvements
Faster Checkout & More Ways to Pay
Checking out is now quicker and more convenient.
You’ll enjoy:
- A simpler checkout process with fewer steps
- More payment options, including PayPal
- Express checkout with Apple Pay, Shop Pay and Google Pay (on supported devices)
That means less time checking out — and more time creating, planning or celebrating.
Easier & More Secure Login
We’re introducing password-free login.
Instead of remembering a password, you’ll simply receive a One-Time Password (OTP) sent to your email each time you log in.
It’s faster, more secure, and much easier to manage.
How OTP Login Works (Step-by-Step)
- Click “Log In” on our website
- Enter your email address
- Check your email inbox — you’ll receive a login code from us
- Enter the code on the website
- You’re in!
That’s it — no password required.
We’re Here to Help During the Transition
Our goal is to make this change as smooth as possible.
If you need support, we’re happy to help you:
- Find products again if your cart or favourites were cleared
- Re-subscribe to back-in-stock alerts
- Navigate the new login process
- Answer any questions about your account or orders
Need Help?
If you have any questions about the new website or need assistance with your order, our team is ready to help. Get contact information here.
We’re excited to bring you a better shopping experience — and we can’t wait for you to explore the new site.
FAQs
What If I Don’t See My OTP Code In My Inbox?
If your code doesn’t appear within a minute or two:
- Check your spam or junk folder
- Make sure you entered the correct email address
- Click “Resend code” if needed
- Wait a few moments — email delivery can sometimes take a little time
If you still can’t find it, our team is happy to help.
Do I need to create a new account?
No — if you already have an account with us, simply log in using your email and the code we send you.
Do I need to create a new password?
No. The new system is password-free.
Simply enter your email and use the login code we send you.
Will I get a code every time I log in?
Yes. For security, a new code is generated each time you log in.
Can I still shop if I don’t log in?
Yes — you can browse and shop normally. Logging is needed to access your account details, order history, and exclusive coupons.