Terms & Conditions



General

The Koch & Co. website is owned and operated by H.E. Koch & Co. (Australian Business Number: 48 074 710 768). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. H.E. Koch & Co. may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

 

Business Accounts

To qualify for a business account you must have an ABN and your business must be in a related industry.
A business account comes with the following benefits.

- Online order history management.
- Eligibility to apply for a Koch credit account.
- Be part of special business account only offers and loyalty programs.
- Invitation to Koch industry events.
- Keep a history of your transactions, with your business details on all your invoices.

 

Minimum Order Value

Minimum online order value is $50 (ex GST) (please note there is no minimum at our Cash and Carry outlets)

 

Discounted Freight Conditions

For more information please see our shipping & delivery information page.

 

Credits & Returns

Please see our Returns Policy for further details.

 

Pickup Orders

Payments for pickups do not differ from any other part of the business. For account trading customers your account must be trading within the agreed trading term limits before your order is released for processing. Payment must be received before an order is released for processing. Unfortunately we are unable to accept payment on pick up.

All pickups have a minimum 24-48 hour turnaround time. Peak season orders may experience longer delivery times so you are advised to place orders in advance and you must wait to be advised that your order is complete before you attempt pickup.

Our preferred method of notification via email. Please ensure a valid email is registered in your details.

Click here to view and update your details.

All pickups are to be collected from the warehouse via the dispatch dock and not at the cash and carry front counter. You must present your email notification receipt when you arrive at the warehouse.

Pickup of orders is available at the following times:

Pickup Hours:
Monday - Friday
7.30am to 4.30pm

Address:
80 Adderley St West,
Auburn NSW 2144

 

Cancellations

Any order which has not been collected within 7 days of invoice will be returned to the shelves and you will be automatically charged a 20% restocking fee. This will also apply for order cancellations where the goods have already been picked and packed.

 

Damaged Goods Policy

All damaged goods should be reported by either email or telephone within 24 hours of receipt of goods to enable the issuing of a credit. Should this not be the case we will not accept liability for damaged goods.

 

Promotional Material

Once you have become a Koch online customer, this entitles you to receive exclusive promotion offers and other communication from time to time. If you do not wish to receive updates about our website please inform us by using our contact form or by calling us on 1300 555 624

 

Koch & Co Images

We always want to support our customers and if you would like to use our images on your website, please submit a request through the contact form.

By using our images, you agree that:

1) You are either a customer of Koch, purchasing and using Koch products, or a Relay Network wishing to provide your members with variety.

2) We ask that if using on a website, you include a link back to www.koch.com.au somewhere on your site.

3) All photos remain the property of Koch & Co Pty Ltd and we reserve the rights to request our images be removed from your website or promotional material at any time without prior notice. To this end, by using our images, you agree to immediately remove our images, logos, designs, trademarks and any other Intellectual Property or material created and owned by Koch & Co Pty Ltd, from your website and any other material upon request.

If you would like a higher resolution photo sent to you, background introduced etc, please contact us.